{"id":36916,"date":"2017-06-26T14:19:05","date_gmt":"2017-06-26T13:19:05","guid":{"rendered":"https:\/\/mcomputers.cz\/products-and-services\/technical-support\/remote-help\/"},"modified":"2024-12-13T15:04:58","modified_gmt":"2024-12-13T14:04:58","slug":"remote-help","status":"publish","type":"page","link":"https:\/\/mcomputers.cz\/en\/products-and-services\/technical-support\/remote-help\/","title":{"rendered":"Remote help"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-pc3kcg-eb199fc948dee9fbd829fdba905cb419 main_color avia-section-default avia-no-shadow  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-36916'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-ositz4-68e11b250e01066534dd42b173442193 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock h-decor'  itemprop=\"text\" ><h2 style=\"text-align: left;\">Remote help<\/h2>\n<\/div><\/section>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4mm67ws-39e138b74c9052591197af6b27cf47cd\">\n.avia-section.av-m4mm67ws-39e138b74c9052591197af6b27cf47cd{\nbackground-color:#e7eeff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-m4mm67ws-39e138b74c9052591197af6b27cf47cd main_color avia-section-small avia-no-border-styling  avia-builder-el-2  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-36916'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-m4mm5xtp-005643ea88fc11b46cf97d3a37fd2803 sc-av_one_fifth av-equal-height-column-flextable'><div  class='flex_column av-m4mm5xtp-005643ea88fc11b46cf97d3a37fd2803 av_one_fifth  avia-builder-el-3  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><section  class='av_textblock_section av-m4mm6j5k-befd3f09fe4d0d842a90c5c0dd2ee087 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1>1.<\/h1>\n<\/div><\/section><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-e1viao-f6733d9edcc37dc81dfadebc23e71a76 av_one_half  avia-builder-el-5  el_after_av_one_fifth  el_before_av_one_fourth  flex_column_table_cell av-equal-height-column av-align-middle  '     ><p><section  class='av_textblock_section av-m4mm8ubk-49cfac24da7d06673cb3921c701b0bfd '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Download the remote access application called <strong>support.exe<\/strong> from the link below.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-2ti3xs-a63909e95466f6b321c4c7c9529de8f7-wrap avia-button-left  avia-builder-el-7  el_after_av_textblock  avia-builder-el-last  button-blue-background'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2ti3xs-a63909e95466f6b321c4c7c9529de8f7\">\n#top #wrap_all .avia-button.av-2ti3xs-a63909e95466f6b321c4c7c9529de8f7{\nmargin:40px 0 40px 0;\n}\n<\/style>\n<a href='https:\/\/helpdesk.mcomputers.cz\/podpora.exe' class='avia-button av-2ti3xs-a63909e95466f6b321c4c7c9529de8f7 av-link-btn avia-icon_select-yes-left-icon avia-size-x-large avia-position-left avia-color-theme-color' target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"support.exe\"><span class='avia_button_icon avia_button_icon_left' aria-hidden='true' data-av_icon='\ue823' data-av_iconfont='entypo-fontello'><\/span><span class='avia_iconbox_title' >support.exe<\/span><\/a><\/div><\/p><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-d771hs-025b22ea9e6392288b06e12067c676e3 av_one_fourth  avia-builder-el-8  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4mm9yh8-be7802332680233dcd8c022a57df7c5a\">\n.avia-image-container.av-m4mm9yh8-be7802332680233dcd8c022a57df7c5a img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-m4mm9yh8-be7802332680233dcd8c022a57df7c5a .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-m4mm9yh8-be7802332680233dcd8c022a57df7c5a av-styling- avia-align-center  avia-builder-el-9  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-36912 avia-img-lazy-loading-not-36912 avia_image ' src=\"https:\/\/mcomputers.cz\/wp-content\/uploads\/2024\/11\/obrazek_2024-11-26_163730878-180x180.png\" alt='' title='obr\u00e1zek_2024-11-26_163730878'  height=\"180\" width=\"180\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/mcomputers.cz\/wp-content\/uploads\/2024\/11\/obrazek_2024-11-26_163730878-180x180.png 180w, https:\/\/mcomputers.cz\/wp-content\/uploads\/2024\/11\/obrazek_2024-11-26_163730878-80x80.png 80w, https:\/\/mcomputers.cz\/wp-content\/uploads\/2024\/11\/obrazek_2024-11-26_163730878-36x36.png 36w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-m4mmpxsw-7ce2be4c3385b9756b481ebc37acad17 main_color avia-section-small avia-no-border-styling  avia-builder-el-10  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-36916'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-10vi80-fb554cc3b288ac6ad8f1c943fa68d994 sc-av_one_fifth av-equal-height-column-flextable'><div  class='flex_column av-10vi80-fb554cc3b288ac6ad8f1c943fa68d994 av_one_fifth  avia-builder-el-11  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><section  class='av_textblock_section av-m4mm6okd-09074c92327d3e9539efdcf3ceb101ce '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1>2.<\/h1>\n<\/div><\/section><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-93x1kw-8612ab517839994da5724e7a3f3b375c av_one_half  avia-builder-el-13  el_after_av_one_fifth  el_before_av_one_fourth  flex_column_table_cell av-equal-height-column av-align-middle  '     ><section  class='av_textblock_section av-m4mm9876-de0a371242c52902d11b91d3871450de '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Exit the support.exe<\/strong>file and wait for the <strong>Ready to connect<\/strong> status to appear on the screen and your <strong>ID<\/strong> and <strong>Password<\/strong> to be displayed.<\/p>\n<\/div><\/section><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-7ta5rk-03bb059a2a995535bb88591ea6ccd315 av_one_fourth  avia-builder-el-15  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4mma74l-895b4ffbc95addb636072ec615430da3\">\n.avia-image-container.av-m4mma74l-895b4ffbc95addb636072ec615430da3 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-m4mma74l-895b4ffbc95addb636072ec615430da3 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-m4mma74l-895b4ffbc95addb636072ec615430da3 av-styling- avia-align-center  avia-builder-el-16  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-36908 avia-img-lazy-loading-not-36908 avia_image ' src=\"https:\/\/mcomputers.cz\/wp-content\/uploads\/2024\/11\/obrazek_2024-11-26_162133823.png\" alt='' title='obr\u00e1zek_2024-11-26_162133823'  height=\"441\" width=\"277\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/mcomputers.cz\/wp-content\/uploads\/2024\/11\/obrazek_2024-11-26_162133823.png 277w, https:\/\/mcomputers.cz\/wp-content\/uploads\/2024\/11\/obrazek_2024-11-26_162133823-188x300.png 188w\" sizes=\"(max-width: 277px) 100vw, 277px\" \/><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4mmpt64-57affbfdc85c214d97f741ddfcf19bb6\">\n.avia-section.av-m4mmpt64-57affbfdc85c214d97f741ddfcf19bb6{\nbackground-color:#e7eeff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-m4mmpt64-57affbfdc85c214d97f741ddfcf19bb6 main_color avia-section-small avia-no-border-styling  avia-builder-el-17  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-36916'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-64gaw0-cfd1a040c6036560a7a6abf0eb89073d sc-av_one_fifth av-equal-height-column-flextable'><div  class='flex_column av-64gaw0-cfd1a040c6036560a7a6abf0eb89073d av_one_fifth  avia-builder-el-18  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><section  class='av_textblock_section av-m4mm76z5-0351e1503f06038e3828fc5e6f475848 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1>3.<\/h1>\n<\/div><\/section><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-4l2k74-132b205f8dbcb4eddd4da24134eb9e4a av_one_half  avia-builder-el-20  el_after_av_one_fifth  el_before_av_one_fourth  flex_column_table_cell av-equal-height-column av-align-middle  '     ><section  class='av_textblock_section av-m4mm9g3g-3ce4138ea656e621fae091025ddcd99f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Dictate these details<strong>(your ID <\/strong>and <strong>Password<\/strong>) to <strong>our operator on the phone<\/strong>, who will then resolve your problem with you.<\/p>\n<\/div><\/section><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-1x14ls-5878091deb5f78e35c11dfb4af85e59d av_one_fourth  avia-builder-el-22  el_after_av_one_half  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4mmaezc-1ea6fed4f6d746da4ed554a36dd2a770\">\n.avia-image-container.av-m4mmaezc-1ea6fed4f6d746da4ed554a36dd2a770 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-m4mmaezc-1ea6fed4f6d746da4ed554a36dd2a770 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-m4mmaezc-1ea6fed4f6d746da4ed554a36dd2a770 av-styling- avia-align-center  avia-builder-el-23  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-36914 avia-img-lazy-loading-not-36914 avia_image ' src=\"https:\/\/mcomputers.cz\/wp-content\/uploads\/2024\/11\/obrazek_2024-11-26_164015670-180x180.png\" alt='' title='obr\u00e1zek_2024-11-26_164015670'  height=\"180\" width=\"180\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/mcomputers.cz\/wp-content\/uploads\/2024\/11\/obrazek_2024-11-26_164015670-180x180.png 180w, https:\/\/mcomputers.cz\/wp-content\/uploads\/2024\/11\/obrazek_2024-11-26_164015670-80x80.png 80w, https:\/\/mcomputers.cz\/wp-content\/uploads\/2024\/11\/obrazek_2024-11-26_164015670-36x36.png 36w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":4219,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36916","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Remote help &#8211; M Computers s.r.o.<\/title>\n<meta name=\"description\" content=\"We can also help you remotely. Our operator will connect directly to your device and solve your problem remotely, without you having to carry your device anywhere.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mcomputers.cz\/en\/products-and-services\/technical-support\/remote-help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Remote help\" \/>\n<meta property=\"og:description\" content=\"We can also help you remotely. 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